What happens when I go on vacation?
Are you leaving for vacation? Let us know via email or by phone so we can plan our driver’s routes appropriately. Please be assured your information will not be shared with any third-party, but helps us efficiently serve those in need of our service. It is recommended that bins are emptied before you leave. We thank our members for their cooperation.
What are the weight restrictions for my bin?
Due to WCB (Workers Compensation Board) regulations, filled Pookt bins are not to exceed 35 lbs. Please ensure your bins are not filled to beyond the fill line, and do not go over weight limits. We ask members to increase their pickup schedules to accommodate these requirements if necessary.
Pookt Standards and Terms of Service
What Happens If My Pookt Bin Gets Damaged?
Pookt members enjoy bin rentals that include regular maintenance and refreshing. If your bin is damaged beyond regular wear a replacement fee of $19.95 plus applicable taxes will be charged to offset our cost. In the event the damage is of no fault of your own Pookt will cover these charges within reason.
What is Pookt’s Cancellation Policy?
Pookt Pet Waste Solutions Inc. (PPWS) reserves the right to refuse or cancel a membership with PPWS at any time and for any reason.
Our Cancellation Policy;
PPWS offers a 30 day money back guarantee on the price of your membership. PPWS does not offer reimbursement for Pookt Bin Pickups. If for any reason, within 30 days, you must terminate your membership, please call us. Refunds will be credited back to the original credit card used for payment.
PPWS Cancellation Policy is subject to change without notice.
Is my Pookt bin waterproof?
How can I get my membership for free?
Is my Pookt bin ‘critter-proof’?
Contact our office for more information 604-356-6971
Why is There Advertising on My Bin?
How can I invest in Pookt? What investment opportunities are there?
Email the Pookt Team or call 604-356-6971 for more information.
What services are offered for commercial business’ and communities?
Can I choose the collection day?
Does Pookt collect all year?
Where do I place the Pookt Bin?
Place your bin in a semi-covered location (example: below an overhang or eavestrough) in your yard. In order for the contents of your Pookt Bin to be collected it must be placed in the agreed location on your collection day. It must be visible from the road and be placed outside by 4:00am on your designated collection day.